Support App

Welcome to Keyholding Santa Pola support. We're here to help you get the most out of our app and services.

Contact Information

Email: keyholding.santapola@outlook.com
Phone: 699 043 699
Address: av. De Santiago Bernabeu 48 bungalow 111, Alicante 03130, Spain
Response Time: Within 24 hours on business days

Getting Help

For App Issues

If you're experiencing technical problems with our mobile app:

Try closing and reopening the app
Check your internet connection
Update to the latest version of the app
If the problem persists, contact us with details about the issue

For Service Requests

Use the app to submit new booking requests
Track existing bookings in real-time
Contact us directly for urgent matters

Account Issues

For problems with your account access:

Password reset requests
Login difficulties
Account information updates

Frequently Asked Questions

About the App

Q: How do I download the app?
A: The app is exclusively available to our existing clients. Check your email for download instructions or contact us directly.

Q: I forgot my login details. What should I do?
A: Contact us at keyholding.santapola@outlook.com with your registered email address, and we'll help you reset your credentials.

Q: Can I add multiple properties to my account?
A: Yes! You can manage all your properties through a single account in our app.

About Our Services

Q: What areas do you cover?
A: We provide keyholding and property management services in Santa Pola and surrounding areas.

Q: How quickly can you respond to urgent requests?
A: We offer same-day service for urgent matters. Use the app to mark requests as urgent or call us directly.

Q: Do you work weekends and holidays?
A: Yes, we provide emergency services 24/7. Regular maintenance requests are handled during business hours.

Booking and Scheduling

Q: How far in advance should I book services?
A: For regular maintenance, 24-48 hours notice is preferred. Emergency services are available immediately.

Q: Can I cancel or reschedule a booking?
A: Yes, use the app to modify your bookings or contact us directly. We ask for at least 2 hours notice when possible.

Q: How will I know when the work is completed?
A: You'll receive real-time updates through the app, including photos and completion confirmations.

Reporting Issues

App Bugs or Problems

Please include the following information when reporting technical issues:

Device type and operating system version
App version number
Description of the problem
Screenshots if applicable
Steps to reproduce the issue

Service Complaints

We take all feedback seriously. If you're not satisfied with our service:

Contact us immediately at keyholding.santapola@outlook.com
Provide details about the issue and your booking reference
We will investigate and respond within 24 hours
We're committed to resolving all concerns to your satisfaction

Business Hours

Regular Services: Monday - Friday, 8:00 AM - 6:00 PM
Emergency Services: Available 24/7
App Support: Monday - Friday, 9:00 AM - 5:00 PM

Privacy and Data

For questions about how we handle your personal information, please review our Privacy Policy.

Feedback and Suggestions

We value your input! Help us improve our app and services by sharing:

Feature requests for the app
Suggestions for new services
General feedback about your experience

Van Poppel Tom
Professional property management and keyholding services in Santa Pola.
Trusted by hundreds of property owners since our establishment.