Privacy Policy App

Last Updated: 14-Jan-2025
Effective Date: 14-Jan-2025

This Privacy Policy describes the policies of Keyholding Santa Pola CB, av. De santiago Bernabeu 48 bungalow 111, Alicante 03130, Spain, email: keyholding.santapola@outlook.com, phone: 699043699 on the collection, use and disclosure of your information that we collect when you use our mobile application and website (keyholding-santapola.com) (the "Service").

By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

Information We Collect

We collect information you provide directly to us, such as:

Account registration information (name, email, phone number)
Property details and booking information
Service requests and preferences
Communication records with our team

How We Use Your Information

We use the information collected in our app exclusively for our business operations and nowhere else. Specifically, we use your information for:

Service Delivery: Managing your property services, bookings, and maintenance requests
Account Management: Creating and maintaining your client account
Communication: Contacting you about your services, bookings, and important updates
Business Operations: Scheduling technicians, managing our service workflow, and improving our services
Administration: Maintaining accurate records for our business operations

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which you grant consent unless we are required to do otherwise by law.

Data Security

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Your Rights

Depending on the law that applies, you may have a right to:

Access and rectify or erase your personal data
Receive a copy of your personal data
Restrict or object to the active processing of your data
Ask us to share (port) your personal information to another entity
Withdraw any consent you provided to us to process your data
Lodge a complaint with a statutory authority

To exercise these rights, you can write to us at keyholding.santapola@outlook.com. We will respond to your request in accordance with applicable law.

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Cookies and Tracking Technologies

To learn more about how we use cookies and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

Data Protection Officer / Contact

If you have any queries or concerns about the processing of your information that is available with us, you may email us at:

Keyholding Santa Pola CB
av. De santiago Bernabeu 48 bungalow 111
Alicante 03130, Spain
Email: keyholding.santapola@outlook.com
Phone: 699043699

We will address your concerns in accordance with applicable law.